Why Change Management is needed…
Some days ago I found a quite interesting article on Change Management. But there is a better way than to work with Templates for Word or Excel is to use a Change Management System like the Change...
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Do not display scrapped Config Items
Situation Configuration items in OTRS’ CMDB are not to be deleted for consistency reasons – old tickets, changes, services etc. depend on them. But how do we get them out of our view once they are...
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Proof of concept – visualizing the CMDB
Situation Imagine a nicely built CMDB with a lot of interconnected items. You can follow the links manually in your browser but sometimes you get a better hold on information and structures by...
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